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    Feature - 10 Working Days
    Monday, 24 November 2008
    It's happened again. I must be the unluckiest person in the world... Okay, I have clean water, fresh food and a roof over my head... Lets just say I'm just really sodding annoyed. My PlayStation 3 has decided to stop reading Blu-rays. This is the second time this has happened. This PlayStation is only two months old.

    So I go through the routine. I call up Sony, more annoyed this time, and they arrange to pick up my PS3. Instead of swapping my PS3 on my doorstep like last time, I had a working PS3 four days after my contact with Sony which I was impressed with, they are going to take it away to check what went wrong. Only because this PlayStation 3 is just two months old. Only because Sony sent me a replacement console that lasted just over a quarter of the time as the one I bought seven months ago from Piccadilly Circus. Only because of Sony's denseness, I now have to wait up to 10 working days after they pick it up for them to return it. Obviously before this I'm going to have to back up my HDD, then swap out my 320Gb HDD and go find the original HDD that came with the console - God knows where that is. I then look forward to the prospect of re-downloading all the PSN games I've bought, let me just remind you I already did this once when it broke two months ago, and I've bought a lot of games. Then I'm going to have to call Sony up a one final time, I pray, to get the rights transferred from the old console to the new one so then I can then re-download all my SingStar songs...again.

    I'm not really sure what to think. Currently my Xbox 360 is leading the battle for build quality; the PS3 is leading with 2 deaths to my 360's paltry 1. I'm not really sure what to think because every time one of Sony's or Microsoft's machines break I'm left with the arduous task of transferring and reorganising everything which is so frustrating I want to scream at the closest small animal or child. Was this part of the deal when I bought my consoles? It seems like a lot of work that I've paid for. I've fulfilled my part of the deal, handing over precious money for my material goods. I've been a faithful customer, buying a lot of games both disk based and downloadable. I want to have some kind of reward for going through this and remaining a loyal customer. Is it too much to ask for a free PSN game or something? In short, yes; because Sony don't have to. They know now I've bought their bastard console I'm in it for the long run. This is capitalism at its most efficient, I'm not going to be able to put up much resistance.

    Of course this is aimed more at the PlayStation since, for once, the 360's detachable drive is a blessing. By the time Microsoft had the console back with me they'd transferred all the rights and registered the new console. All I had to do was slot the HDD back on, put some ear plugs in and I was merrily on my way again. By contrast replacing a PS3 is a nightmare - one I'm going to have to go through again.

    By Daft

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    posted by flameboy @ 15:00  
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